Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do not accept returns for simply changing your mind about your purchase. Returns are strictly on the basis that the merch/product is defective or incorrect.

To start a return, you can contact us at returns@iwearmotion.com. We will respond within 24-48 hours.

If your return request is accepted, you will be given return instructions and shipping/delivery details. Items sent back to us without first requesting a return will not be accepted. 

We only cover the cost of return if your merch came damaged or does not match the description.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or just because you changed your mind about your purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, We'll inspect it within 3 business days, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@iwearmotion.com